How can we help?

Sign up on Pursuut with your email, then complete a short onboarding: your name, a phone number we verify by text message, an optional photo, and a referral code if you have one.

Verifying your phone by SMS confirms you are reachable and helps keep the platform trustworthy for both you and agents. You enter a code we text to your number during onboarding.

Use the Sign in link and the email and credentials you registered with. If you cannot sign in, use the password reset option on the sign-in screen.

Use the password reset option on the sign-in screen and follow the instructions sent to your email. If you still cannot get in, contact support.

An optional code you can enter during onboarding if someone referred you. It is not required to use Pursuut.

After onboarding, start a case and answer a few plain questions: the type of investigation, the scope, the location, your timeline, and the details that matter. No private-investigator knowledge is needed. We turn your answers into a clear brief that agents can act on.

Personal matters such as locating a person, surveillance, background checks, fraud, and family or custody concerns. You describe your situation in plain language during intake.

Share what you safely can about what you need, where, and by when. The clearer the brief, the better agents can assess fit. You stay in control of what you disclose.

Communication on Pursuut is encrypted and you control what is disclosed. We do not reveal your last name to agents, and you decide what is shared as the case progresses.

Pursuut is designed around your current case so matching stays focused. If you need to start another case, resolve or cancel the current one first. Contact support if you are stuck.

Pursuut surfaces vetted, licensed agents suited to your case based on your brief. You review the matches rather than cold-calling strangers.

Every agent clears identity verification and licensing review before they can take a case. You are not matched with an unverified stranger.

Yes. You can message or call matched agents through the platform and decide who you trust before you agree to anything or pay.

No. You decide who is the right fit. You are not obligated to proceed with any particular match.

Pricing depends on the type and scope of your case. You review a clear agreement with the agent before any work begins, so you know what you are paying for up front.

You pay against the agreement you review. There are no surprise charges outside that agreement. If something is unclear, ask the agent before you approve it.

If the scope needs to change, that is handled transparently between you and the agent before additional work proceeds. Reach out to support if you have questions about a change.

You pay securely in-platform against the agreement. You do not wire money to someone you just met or share card details directly with an agent.

Accepted payment methods are shown at checkout when you pay for your case.

Payment is handled by the platform around the agreement and the progress of your case rather than handed over in person. Your case activity reflects payment status as it changes.

Payment records for your case are available from your account. Contact support if you need additional documentation.

You track your case with live findings and status updates as the agent works, and you are notified as things change, so you are not left wondering.

Through encrypted in-app messaging and calling. Conversations stay between you and the agent.

Yes. After your case you can rate the agent who worked it. Reviews help other clients and keep the platform accountable.

If you need to update or remove a review, contact support and we will help.

You can raise a dispute on your case. Pursuut reviews disputes and a case can be resolved in different ways, including a refund where appropriate. You and the agent are notified as the dispute progresses.

If a case is resolved with a refund, you are notified and the refund is processed back through the platform. Timing depends on your payment provider.

You can cancel a case that has not progressed past the point where cancellation is allowed. What happens to any payment depends on the stage of the case. Contact support if you are unsure.

Yes. Once your current case is canceled or resolved you can start a new one.

Only what a case needs. We do not reveal your last name to agents, and you decide what is disclosed as the case progresses.

Yes. Messaging and calling between you and your agent are encrypted.

You can request account deletion from your account settings. If you have an active case, resolve or cancel it first. Some records may be retained where required. Contact support if you need help.

Notification options are available in your account settings.

No. Pursuut is a platform that connects you with independent, licensed agents. We do not perform investigations ourselves.

They mean the same people. The marketing site uses investigators because that is the common term. In the app and these help docs we call them agents.