Privacy Policy

This Privacy Policy explains how Pursuut, Inc. ("Pursuut," "we," "us," or "our") collects, uses, and discloses information about you when you visit our websites, create an account, or otherwise interact with our services (collectively, the "Services"). By using the Services, you agree to the practices described here.

We do not sell your personal information.

Information we collect

We collect information you provide directly, information generated by your use of the Services, and information from third parties.

Information you provide

• Account information. Name, email address, phone number, password, and (for investigators) license details and professional credentials.
• Case information. Details you submit when starting a case, including the situation, location, contact information, and any supporting materials you upload.
• Payment information. Billing details are processed by our payment processor; we do not store full card numbers.
• Communications. Messages you send to us or to other users through the platform, and feedback you provide.

Information collected automatically

• Usage data. Pages viewed, links clicked, features used, and approximate time spent.
• Device and log data. IP address, browser type, operating system, device identifiers, and referring URLs.
• Location. Approximate location from your IP, or precise location if you grant permission (for example, to find investigators near you).
• Cookies and similar technologies. Used to keep you signed in, remember preferences, and measure performance.

Analytics on our website

We use PostHog to understand how visitors use pursuut.com. It records the pages you view, the buttons and links you click, how far you scroll, the type of device and browser you use, the page that referred you, and your approximate location based on your network address. It runs on our own domain, and the data is stored by PostHog on our behalf. On our public marketing pages PostHog may also record a replay of your visit so we can see where the site is confusing. Anything you type is hidden in these replays, and replays are deleted after 30 days.

If your browser sends a Global Privacy Control or Do Not Track signal, we treat it as an opt out and do not collect this analytics data from you. On pursuut.com we also do not collect it from visitors in the European Economic Area, the United Kingdom, or Switzerland. We do not sell or share your personal information for advertising, and we do not use advertising pixels on this site.

The location search on our home page and the maps on our locations pages are provided by Google Maps. When you use them, Google receives your search text and network address under Google's privacy policy.

Analytics in the client app

We also use PostHog in the Pursuut client app and on client.pursuut.com, to see where people get stuck when they create an account, start a case, and pay. It records the screens you open, the steps you complete, and whether an action worked, along with your device type and approximate location. This is tied to an internal account ID, not to your name or email address. We do not send it case details, messages, or contact information, and we do not record replays of your screen. We collect this in every country. On client.pursuut.com, a Global Privacy Control or Do Not Track signal from your browser turns it off.

Information from third parties

We may receive information from identity verification providers, background check vendors (for investigators), payment processors, and analytics partners.

How we use information

• Provide, maintain, and improve the Services.
• Match clients with investigators and facilitate communication between them.
• Process payments and prevent fraud.
• Verify investigator credentials and enforce platform safety.
• Send transactional messages (account, billing, case updates) and, with your consent, marketing communications.
• Comply with legal obligations and enforce our Terms.

How we share information

• With investigators or clients on the platform when you initiate a case or accept one. We share only what is needed to deliver the engagement.
• With service providers that help us operate the Services (hosting, analytics, payment processing, customer support). They are bound by confidentiality and use limitations.
• For legal reasons when we believe disclosure is required by law, to protect the safety of any person, or to investigate fraud or violations of our Terms.
• In a business transfer such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
• With your consent or at your direction.

Your choices and rights

• Access and correction. You can review and update most account information from your settings.
• Deletion. You can request that we delete your account; some records may be retained where required by law or for legitimate business purposes.
• Marketing opt-out. Use the unsubscribe link in any marketing email. Transactional messages may still be sent.
• California residents. Under the CCPA/CPRA, you have rights to know, delete, correct, and opt out of certain sharing. We do not sell personal information.
• Cookies and analytics. You can control cookies in your browser settings, and you can turn on Global Privacy Control or Do Not Track in your browser to opt out of analytics on pursuut.com and client.pursuut.com. Disabling some cookies may break parts of the Services.

Data retention

We retain information for as long as your account is active and as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Security

We use administrative, technical, and physical safeguards designed to protect information. No system is perfectly secure; please use a strong, unique password and keep it confidential.

Children

The Services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

International users

Pursuut is operated from the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. under U.S. law.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (for example, by email or in the product). The "Current as of" date at the top reflects the latest version.

Contact us

Questions about this policy or our privacy practices? Email privacy@pursuut.com.